FAQ

There is not an air leak. This happens due to the natural expansion of the PVC material after the first use. We suggest adding air to maintain the proper inflation level.

It can be located by using a mixture of liquid soap and water. Before checking the position of the air leakage, please make sure that the airbed is fully inflated. As a first step, we recommend checking the seal on all screw and safety valves. Then apply the soapy mixture to the airbed. While doing so, you will see bubbles where there is an air leak.

Excessive use of chemicals can cause the color of the inside of the liner to fade. This is similar to a swimsuit fading over time from repeated contact with chlorinated water.

It can be located by using a mixture of liquid soap and water. Before checking for the air leak from the air valve, please make sure that inflatable ring is fully inflated, then apply the soapy mixture to the air valve. While doing so, you will see bubbles where there is an air leak.

Step 1: discharge 10% of the water for safety reasons. Step 2: prepare some hot water 85°C (185°F), and put the whole valve into the water for 1 minute. step 3: wait for the valve to cool down and close the valve. It will recover the correct shape. Warning: the operation must be performed by an adult. Be careful with the hot water.

With the help of a little wooden stick and some talcum powder, the liner can be separated from the top rails. As recommended in the user manual, to avoid this situation in future seasons, customers can apply some talcum to the top rails before installation.

The pool does not need to be emptied to fix the holes. Underwater adhesive repair patches included in the sets or purchased at your local pool/hardware store can be used under the water following these steps: STEP 1: clean the surface around the hole on the inside of the pool to wipe off any oils and algae. STEP 2: cut a circle out of the repair patch large enough to cover the hole. STEP 3: apply the patch inside the pool and keep it pressed for 30 seconds to complete the operation. We also suggest applying a second patch to the external part of the pool liner for extra strength.

E01 means that the water flow sensor is not in the correct position or it is broken.

• Unplug the pump. With one hand, hold the pump, and with the other, hit the pump three times hard enough to shake the internal components. • Plug in the pump. If the control panel still displays the alarm E01, the water flow sensor is broken.

E02 means that the system doesn’t detect the water flow.

E03 means that the water temperature is lower than 4ºC (39ºF). Note: DO NOT USE THE SPA if this is displayed.

Check the water temperature with a thermometer. • If the water temperature is lower than 4ºC (39ºF), unplug the pump and wait until the water temperature reaches 10°C (50ºF), then plug it back in to restart the pump. • If the water temperature is over 4ºC (39ºF), unplug the pump and plug it back in. If the pump still displays E03, then the temperature sensor is broken.

E04 means that the water temperature is over 50ºC (122ºF). NOTE: DO NOT USE THE SPA if this is displayed.

Check the water temperature with a thermometer. If the water temperature is between 40°C (104°F) and 50°C (122°F) or over, unplug the pump and wait until the water temperature reaches 38°C (100°F), then press the reset button (see the PUMP OPERATION part in the Owner’s Manual). Plug it back in to restart the pump. Note: DON’T USE THE PUMP IF THE WATER TEMPERATURE IS OVER 40°C (104°F). If the water temperature is lower than 40°C (104°F), unplug the pump and plug it back in. If the pump still displays E04 then the temperature sensor is broken.

E05 means the pump detects some problems with the temperature sensor connector, or the temperature sensors are broken.

E06 means that the pump test has failed.

Unplug the pump and plug it back in. If the pump displays E06 again, it means that the safety system of the spa detects a dangerous situation and the spa cannot be used.

The RESET BUTTON has tripped off.

The ambient temperature is over 52°C (125.6°F) or the pump is directly under the sun. If the pump has the RESET BUTTON, follow the below steps: -Check the water temperature with a thermometer. If the temperature is over 52°C (125°F), don’t use the pool until the temperature has fallen below 35°C (95°F). -Unplug the pump and press the RESET BUTTON on the pump with a small and thin object, then plug the pump back in. -If the outside temperature is higher than 40°C (104°F) or if the pump is under direct sunlight, the internal temperature of the pump may over 52°C (125°F), and it will cause the RESET BUTTON to be tripped off. If this is the case, unplug the pump and wait until the pump has cooled down. Then press the RESET BUTTON and restart the heating system. If the pump doesn't have the RESET BUTTON, follow the below steps: -Unplug the pump, and put the pump in a dry, cool place. -Only re-start the pump when the water temperature reaches 34°C(93.2°F) or lower.

If you push the test button, it is normal to hear a beeping sound. It will inform you that the internal test is finished. Unplug and plug the pump back in, and your pump is ready to use.

6CF or GCF may appear in the first use due to Bestway's high level of safety control. This alarm appears when the socket where the spa is connected does not have proper ground connection. Contact your electrician to solve the problem on the socket. If the electrician cannot solve the problem, submit the support form to get assistance or a replacement.

Insert the two stopper caps into the spa to prevent water from escaping and disconnect the pump. Check and make sure the seals are placed correctly inside the pump connectors. If the seal is missing or isn’t placed correctly, please submit the support form to get assistance or a replacement. If the seal is placed correctly, reconnect the pump to the spa and hand-tighten the adapters until the end.

It may take several hours to reach the set temperature. It will depend on the starting water temperature, the environment temperature and the set temperature. The temperature of the water increases by 1.5°C to 2.0°C (34.7°F to 35.6°F) per hour if the power supply in your country is 220V. The temperature of the water will increase by 1°C to 1.5°C (33.8°F to 34.7°F) per hour if the power supply in your country is 110V. IMPORTANT: to increase the performance of the heating function in Bestway's spa, follow these suggestions: 1. Clean the filter cartridge every day, and if necessary, replace with a new one. 2. Always keep the spa cover with inflatable lid in place when performing the heating function.

When the spa heater displays the alarm E02, it means that the system doesn’t detect water flowing through the pump. One of the main problems could be incorrect maintenance of the filter cartridge. If the problem is the filter cartridge, follow the below steps: First step: unplug the socket, wait 30 seconds and plug it back in, and reset the PRCD. This operation cancels the E02 alarm. Second step: remove the filter set from the spa. Third step: without the filter set, activate the filtration system. If you follow the above steps and the E02 alarm doesn't appear on the display, change the filter cartridge and place the filter set back inside the spa. If the alarm still appears, submit the support form to get the replacement. IMPORTANT: check that the debris screen is complete free of white lime stone that can come from the water. IMPORTANT: be sure that the stopper caps are removed from the inlet/outlet ports inside the spa.

This problem normally occurs when a new lid has been purchased or replaced under warranty. New lids need a little time to expand before they reach the correct size. The rate at which the lid expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal. The difference will not influence the performance of the lid. IMPORTANT: to inflate the inflatable lid, use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate and deform the PVC lid. IMPORTANT: to inflate the inflatable lid, use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.

Pinkish staining is a by-product of a microorganism called Streptoverticillium Reticulum. The microorganism is often present in areas of high humidity and is usually deposited by the rain. Although the vinyl coating on a spa is treated to resist bacteria (meaning it is not a suitable food source), it is still a perfect host site for this particular microorganism. Other than looking strange, the staining should not affect the use of your liner or enjoyment of your spa. Despite the fact that the pinkish staining is extremely difficult to remove, regularly cleaning your liner should prevent Streptoverticillium Reticulum from ever appearing.

Water drops inside the liner come from the humidity in the air when inflating the spa liner. Since the water inside the pool is hot and the environment temperature is lower, the humidity of the air inside the spa liner chamber will create water drops.

Exposure to sunlight can fade of the original color of the external surface. The internal PVC color can fade with use of chemicals necessary for water maintenance. Unfortunately, there is no way to restore the original color of the liner. However, it should not affect the use of your liner or enjoyment of your spa. IMPORTANT: over usage of chemicals can damage the PVC liner, and the results can be dangerous for the user. Always follow the quantity suggested and use the chemical floater to perform the chemical treatment. Don't add the chemicals directly to the water. The chemicals will deposit on the bottom and can break the PVC.

Attach the stopper caps to the inside of the liner, disconnect the pump unit, and move the pump unit away from the liner for approximately 10 minutes. If no more water has appeared beneath the liner, then the pump is causing the leak and will need to be replaced.

The problem is probably caused by the instability of the power in your house. Consult your electrician or the local power supply to solve the problem.

If the pump doesn't heat the water when the heat button is activated and the filtration system is operating, follow these steps: The setting temperature is too low: increase the temperature until 40°C, using the Temperature Adjustment Buttons on the control panel (see the PUMP OPERATION part of the owner’s manual) The reset button operation has not been performed: press the “Reset” button (see the PUMP OPERATION part of the owner’s manual) The environment is cold: place the top cover on the spa and start the pump The filter cartridge is dirty: clean/replace the filter cartridge (see the MAINTENANCE part of the owner’s manual) IMPORTANT: the heating system is capable of increasing the water temperature by approximately 1.5°C to 2.0°C (34.7°F to 35.6°F) if your power supply is 220V-240V and by 1°C to 1.5°C (33.8°F to 34.7°F) if your power supply is 110V-120V. Refer to 20°C of environment.

The system has detected some water leakage inside the pump. Please fill in the online form to receive assistance.

Open the strainer cover, remove the o-ring and apply petroleum jelly or Vaseline over the o-ring. In case the o-ring is damaged, replace it. Make sure the cover is securely tightened by hand only.

The pressure gauge should drop to zero “0” when the motor is turned off. In case the motor is turned off and the pressure gauge didn't drop to zero, it means that it is broken.

Check to ensure the washer is in the right position. Also check if the hose has loosened and tighten it if necessary.

If the control valve is blocked, it means that there is sand or other debris inside it. To clean it please follow these steps: First step: switch off the sand filter and unplug the socket from the power outlet. Second step: put the stopper inside the pool in order to close the valves. If the pool is equipped with the connection valves, close the connection valve. Third step: disconnect the control valve from the body of the sand filter and detach the short hose of the port C. Fourth step: push out the pin on the base of the handle to disassemble it. Fifth step: open the 8 screws on the control valve to open it. Sixth step: rinse out the internal part with a garden hose to wash out all debris and sand. Seventh step: assemble the control valve and screw the 8 screws. Eighth step: position the handle and insert the pin to lock it. After the above steps, the control valve is ready to use. Install the control valve on the sand filter and start operating it in normal way. Follow below video and technical file to clean the control valve.

Your control valve is not set to the correct position. It is set between two functions. Adjust the control valve to stop water from leaking. When not in use, please install the D cup on Port D.

If there is a leak from the plastic top ring follow these instructions: 1.Check if the dimensions of the filter cartridge are suitable for the size of the filter pump that you purchased. If the filter cartridge is too big, the top cover cannot be closed correctly. 2.Close the connection valve, and open the plastic top ring and check if the gasket is in correct position or if it is damaged. If the gasket is not in the correct position, position it correctly and close the plastic top ring.

If the leak is from the purge valve, follow these instructions: 1.Check if the purge valve is correctly tightened. 2.If the purge valve is correctly tightened, follow the below steps: Step 1: close the connection valves to avoid water flowing out when you open the purge valve. Step 2: open the purge valve and check if the gasket is missing or damaged.

If the leak is from the connection hoses, follow these instructions: 1.Check if the clamp is correctly tightened. 2.Check if the hose's seal black gasket is positioned correctly or missing. If the position is not correct, follow these steps: Step 1: close the connection valves to avoid the water flowing out when you open the hose. Step 2: open the clamp. Step 3: detach the hose and position it back with the black gasket in the correct position. Step 4: close the clamp tight.

Follow these instructions to add the correct quantity of salt: 1. Unplug the chlorinator and THEN the filter pump/sand filter. 2. Add the salt in accordance with the quantity table 1 or table 3 section (salt needed when low salt level detected) 3. Run the filter pump/sand filter for 8 hours 4. Plug and switch on the chlorinator and check if the green light is on Repeat the operation from step 2 until the level of salt is good.

1. Unplug the chlorinator and THEN the filter pump/sand filter. 2. Drain approximately 20% of the water from your pool. 3. Refill until the water level reaches the correct level. 4. Start the filter pump/sand filter for 8 hours. 5. Plug back in and switch on the chlorinator and check if the green light is on. Repeat the operation from step 2 until the level of salt is good.

The Automatic Status shifts into standby mode when the Flowclear chlorinator has finished the operating time. In this status, the power light becomes red and all other lights are off. Note: don't touch any buttons or unplug the chlorinator when it is in standby mode. This operation will cause a reset of the Automatic Status.

This alarm advises that the water flow is too low or not working. Please check the troubleshooting section in the owner’s manual to solve this problem.

1.Open the control valve.2.Remove the blockage and reset the alarm.3.If the alarm continues, take out the filter cartridge, rinse it, and replace the filter element for a new one if it is still discolored.

It is not recommended to use public Wi-Fi. Connecting to public Wi-Fi can cause problems when you input verification codes during log-in.

Check if the filter cartridge is dirty. Clean the filter cartridge or replace it if necessary. Check if there is any blockage into the hoses. Check if there is any water leakage from the hoses or the connections. Check if there are debris caught in the debris screen inside the pool and clean it

If the filter pump makes noises, follow these instructions: 1. Unplug the pump 2. Open the purge valve on the top of the cap 3 When the water starts to flow out, wait 5 seconds with the purge valve opened 4. Close the purge valve 5. Plug in the pump

Wi-Fi Module Connection Failed. If the E15 appears, push any button to reset the alarm and wait 20 seconds; then, activate the Wi-Fi again. 1.If the E15 doesn't appear, the problem is solved 2.If the E15 appears again, please fill in the online form to receive assistance. While waiting the reply from the Customer Service, you can use the pump in manual mode.

Weight capacity is the maximum weight the airbed can hold. For single airbeds, the weight capacity is 150 kg (330 lbs). For the double airbed, the weight capacity is 300 kg (661 lbs). You can find this information on the colored part of the box on the airbed.

You can find the dimensions of your airbed on the packaging.

All Bestway air pump series (SIDEWINDER power air pumps; AIR STEP air pumps; AIR HAMMER air pumps) are supplied with all the correct adaptors to inflate Bestway's products.

To clean the flocked surface of the airbed, use a solution of mild soap and water. After cleaning, store it in a cool and dry place. Important: do not use chemical scouring powder, or any other harsh or abrasive chemicals. They could ruin your airbed. IMPORTANT: don't use a hairdryer to accelerate the drying process to avoid any damage to the PVC material.

The average time to deflate an airbed is from 3min to 6min, depending on the size of the airbed.

You can find Bestway User Manuals on www.bestwaycorp.com in the support section.

You can find instruction videos on www.bestwaycorp.com in the support section, or on the Bestway YouTube channel.

The legal warranty doesn’t cover damages due to actions not assignable to the seller/manufacturer, to improper or not normal use of the product by the consumer, or to actions contrary to warnings or instructions written in the user’s manual.

All Bestway products have their own serial number, and they are located in different positions and have different formats. Please see the guide at the following link: https://www.bestway.eu/it-it/#serial-number-overlay or the video below.

Yes, the airbed can be inflated using an external pump. On the market, Bestway has two versions of airbeds with built-in pumps: - with the safety valve located near the built-in pump. In this case, you can use the safety valve to inflate the airbed with the external air pump. - without a safety valve. This new version is applied on the model starting in 2017, and the safety valve is in the center of the knob of the built-in pump. The central hole can be connected to the external air pump to inflate the airbed without using the built-in pump following these procedures: 1. Position the knob in the inflation position 2. Connect the external air pump to the central hole of the knob and inflate the airbed 3. When you reach the correct pressure, rotate the knob to the stop position

Yes, the airbed can be deflated without using the built-in pump. Bastway has two versions of airbeds with built-in pumps: - with the safety valve locate near the built-in pump. In this case, you can open the safety valve and rotate the knob in the deflate position at the same time to deflate the airbed. - without a safety valve. This new version is applied on the model starting in 2017, and the safety valve is integrated in the center of the knob of the built-in pump. Rotate the knob in deflation position and the air will flow out from the central hole of the knob.

Yes, the AlwayzAire pump has to be connected to the power source all night. The AlwayzAire is designed with a second pump that it will work over the night to keep the airbed at the same air pressure all night.

We recommend the use of a Bestway inflation pump (not included) or other low-pressure pump when attempting to inflate the top ring. The top ring is inflated correctly when it becomes round in shape and is firm to the touch. Pay attention to the air temperature variation. If the top ring is over-inflated, under the sunshine it may burst or could lead to leaks in the seam. If the ring is too firm, open the inflation valve and release the air in excess. In cold ambient temperatures, the top ring will lose pressure. It may appear as though the ring is deflating due to a leak, but it is caused by the difference of temperature. We suggest not to inflate to avoid the same situation. Note: Use of an air compressor or high pressure pump for the inflation of the ring is forbidden. Bestway will not be responsible for the bursting of the ring due to the use of an air compressor.

We recommend using a garden hose under low pressure to fill in your pool. If it is necessary to use a water delivery service, it is better to fill the pool with one inch of water by hose and smooth wrinkles first. It is recommended to use a water service that is able to regulate the flow of water to prevent damage. Ensure you stop at each step as noted in the instruction manual to ensure your pool is level. Bestway will not be held responsible for pools damaged or weakened by water delivery services.

Fill pool until water capacity is 80%. Fill with water until the wall is straight up, and the water reaches the welding line. DO NOT OVERFILL as this could cause the pool to collapse. In case of heavy rainfall you may need to empty some of the water to ensure the level is correct.

There is no set time limit for the pools to last. Following the instructions in the owner’s manual and with proper care, maintenance and storage, you can considerably increase the life of your pool. Improper set-up, storage and usage can instead reduce it drastically.

You can find the dimensions and maximum water capacity of your product on the packaging.

If you set up your Bestway pool on an area that is uneven or a non-recommended area stated in the Owner’s Manual, you waive the right to submit a warranty claim. By setting up the pool improperly you dramatically increase the chance of your pool being damaged.

To drain your pool, follow the steps below: 1.Unscrew the cap from the drain valve located on outside wall of the pool. 2. Connect the adaptor to the garden hose. 3. Place the other end of the hose in an area where the water can be safely drained. 4. Screw the hose adapter to open the drain valve. Note: water will start to drain immediately. 5. Disconnect hose and adapter when finished. 6. Replace drain cap on the outside of the pool. Be sure the pool liner is completely dry before storing for a long period of time.

We suggest to completely deflate the top ring and discharge the rest of the water, or the customer can buy a drain pump to complete this operation.

The connection valve has to be installed in the holes on the steel wall. Before installing the connection valve, fill the pool with water until it's 20 cm (9 in.) lower than the hole on the steel wall and cut the liner following the instructions in the User Manual.

To define the correct size of filtration system for Bestway's Above Ground Pools, you need to know the water capacity of your pool. You can find this information on the package and in the owner manual.

The pool must be thoroughly cleaned with a mild soap and water solution and carefully rinsed to completely remove soap suds and dirty residue. Make sure the pool is completely dry before storing it. Fold the pool liner only if the environment temperature is above 10ºC / 50ºF. Store the pool in a dry place with a moderate temperature between 10ºC / 50ºF and 38ºC / 100ºF and position the pool liner and all accessories inside a carton box, to better protect the PVC material during the winter period.

Bestway has two weight standards for the ladders: 145 kg (331 lbs) and 305 kg (672 lbs), depending on the safety standards of the country. Bestway ladders are in compliance with all international and national safety standards.

Yes. This is absolutely normal because the ladder must be flexible enough to adapt to the weight pressure of the person mounting it.

No. Under no circumstances should you jump or dive into the pool. Bestway does not sell any pools that are deep enough for such activities, and failure to abide by this rule may likely result in serious injury, paralysis or death.

Almost any completely flat, solid and level surface can be used. Do not use sand as leveling material as it is prone to shift under the pool. The ground should be dug out until it is perfectly level. Do not set up on driveways, decks, platforms, gravel or asphalt. The ground should be stable enough to withstand the weight and pressure of the water. Mud, sand, soft/loose ground and tar are not suitable. To avoid abrasions and tears in the liner, it’s recommended to not drag the pool across the surface. If the pool has to be set up on a lawn, it is recommended that the grass is removed from under and around. The grass will die and may cause odors/slime. IMPORTANT: Certain types of hard grass can grow through the liner, as can aggressive bushes/plants by the sides or through the pool. If this happens, it cannot be considered a manufacturer problem. Moreover, ground cloths are not designed to avoid this situation. So be sure to remove all aggressive bushes/plants from the designed location of the pool and its surroundings before installing it.

Fill the pool with water after all assembly steps are completed and until the water reaches the welding line, which corresponds to 90% of the full capacity. Do not overfill as this could cause the pool to collapse. In case of heavy rainfall, we strongly recommend to reduce the water level to keep it at 90% capacity, to avoid overflowing of the water.

Yes, we recommend using pool chemicals to maintain the proper chemical levels of the water. Pool chemicals can also make maintenance easier by significantly reducing the amount of times you change your water during the season. Important: always follow the safety instructions written on the chemical products.

It is strongly recommended to disassemble the pool for the winter. The above ground pools may collapse under the weight of ice and snow, which would greatly damage the PVC pool walls. We recommend disassembling the pool when temperatures fall below 10ºC / 50ºF.

In there is debris or dirt on the floor of the pool, we recommend using the Bestway Deluxe Maintenance Kit or choosing from our wide variety of Bestway cleaning accessories. Using the correct accessories to maintain your pool can increase the life of your water.

If the water becomes green due to the incorrect chemical maintenance, establish the correct chemical balance by contacting your local chemical dealer. They will suggest the correct products to use and the frequency.

C-connectors are designed to be free, and there is no risk of collapsing after filling the pool with the water or during usage. C-connectors are designed to adapt themselves to the shape of the top rails during assembly and disassembly. After filling the pool with water, the C-connectors must be free to follow the movement of the pool’s top rails. The frame must be flexible to prevent damages. See the below video for more information.

Without water in the pool, it is normal that the top rails are not straight due to the weight of the frame. When water reaches 90% capacity, the pressure of the water will push the top rails out, and the top rails should be straight. See below video for more information.

The presence of white flakes in your water depends on the hardness of the water. Drain about 20 to 25% of the pool water and add fresh water to decrease the calcium hardness. Visually inspect the electrolytic cell for scale buildup and clean the electrolytic cell if necessary. If the above operation doesn't solve the problem, contact your nearest chemical supplier to purchase the correct chemical to reduce the hardness of the water.

Yes, it is very important to use it when you set up the pool. It will help protect the PVC liner.

No, the structure is designed to be positioned above ground.

Bestway Hydrium Pools are built without a drain valve. To drain the water from your pool, follow the instructions and corresponding diagrams below: 1. Insert the hose into the water until it is completely submerged. 2. Cover one end with your hand to keep the water inside. 3. Take out the hose, keeping your hand over the end. 4. Place the hose in the designated draining area, removing your hand to let the water flow. 5. The water will begin to drain automatically.

The skimmer has to be installed in the square hole on the steel wall. Before installing the skimmer, fill the pool with water until it's 20 cm (9 in.) lower than the hole on the steel wall and cut the liner following the instructions in the User Manual.

Leave the liner spread out under the sun for at least 20 minutes to let the PVC material become softer and easier to manage. IMPORTANT: if the liner is a little small when fixing it to the top of the steel wall, you can stretch it. The PVC will stretch and won't break. For the full steps, see the following video and technical instructions:

One characteristic of PVC is that it changes shape, which is normal. You can elevate the pump with wood or another type of insulated material to bring the pump’s adapters level with the spa’s adapters.

Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions.

Unscrew the filter set with two hands and apply strength evenly to unscrew.

Starting in 2017, all repair patches included in the sets are underwater adhesive repair patches. All of the ones produced before 2017 were heavy duty repair patches. Using the underwater repair patch is easy, and it is not necessary to drain the water from your pool. See the below photos to recognize the difference.

To clean the housing and the filter cartridge, follow the below steps: 1. Switch off all functions of the spa, such as filtration and heating. 2. Unscrew the filter set inside the spa, and open the filter set outside of the spa, in order to be sure that when you open the filter set the debris inside doesn't fall into the spa. 3. Take out the filter cartridge and rinse it out with a garden hose and put it back in the filter housing to reuse it. However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.

This appliance can be used by children ages 8 and older or people with a lack of sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning the use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance. IMPORTANT: Water attracts children; always attach a spa cover after each use.

Before winterizing the spa, it is better to perform a backwash of the internal pipes. The operation is very easy and takes a few minutes. Follow these steps to perform the back wash on your spa pump: 1. Dettach the spa from the liner 2. Insert a garden hose to the upper small connection 3. Start the water with low pressure and backwash for two minutes This operation will eliminate all residual dust deposits inside the pipe from the chemical or limestone present in your water. IMPORTANT: don't perform the backwash into the big connection that is the AIR INLET. The pressure of the water can damage the gasket and the AIR PUMP.

To set up the power saving timer, follow these steps: First step: press the power saving button and the display will start flashing, and the LED heating time will start flashing. Second step: use the temperature adjustment buttons to set the heating time range from 1 hour to 999 hours. Third step: when the desired time is set, push the power saving button again. The display will start flashing and the LED waiting time will start flashing. Fourth step: use the temperature adjustment buttons to set the waiting time range from 1 hour to 999 hours. Fifth step: when the desired time is set, push the power saving button again. The LED waiting time will light up steadily and the function will start when the function is activated. After setting, the screen will flash the current temperature and time alternately. IMPORTANT: this operation is not an automatic cycle. After the heating time finishes, the function will end. If the customer wants the same for the day after, they have to repeat the above steps for the new cycle. IMPORTANT: the power saving function will reset in the follow conditions: 1. The customer pushes the power saving button for more than 3 seconds 2. The pump is unplugged 3. The heating button is pushed 4. If any error codes appear During the power saving function, the customer can use all other functions, such as massage and filtration. These functions will shut down as soon as the power saving function starts the heating function.

The reset button is connected with a mechanical thermal switch that works when the water temperature in the spa is over 55 ℃ (131ºF), if the outside temperature is above 40, or the spa heater is exposed directly to sunlight. In case the thermal cut off intervenes, the display of the spa heater will show the alarm E08. This alarm can be reset following the below steps: IMPORTANT: perform the following tests in a cooler time of the day. First step: unplug the spa heater from the power outlet. Second step: use a thin object to push the reset button (it is not necessary press hard). Third step: plug in the spa heater to a power outlet and reset the PRCD. Fourth step: push the heating function. If the situation is resolved, the display will not show the E08 alarm. IMPORTANT: if the outside temperature remains over 40 or the spa heater still remains under sunlight, it will be necessary to perform the above steps everyday.

For safety reasons, Bestway's spa heater should always be plugged into an earthed power outlet. The power outlet must be high quality and able to support 2050W of power. When the spa heater is heating the water, if the power cord and the socket become hot, your power outlet may not meet the quality requested and may melt. To be sure that your power outlet is compliant with requested power, please consult your electrician. You should never attempt to run the pump from an extension lead or spur. Bestway's spa cannot be operated when the outside temperature drops below 4°C (39ºF).

Never use an extension lead to connect the spa heater to the power outlet. The spa heater must be connected directly to an earthed power outlet and able to support the power consumption of 2050W when the heating function is activated.

We suggest 8 hours a day as a minimum. Increase the time if you use the spa frequently. IMPORTANT: 1. The filtration system is not able to keep the water clean without performing the correct chemical treatment. Consult your chemical dealer to get the correct product and the correct quantity to keep the correct chemical balance. 2. The filter cartridge has to be checked every day to increase the performance of the filtration system. 3. Use the provided inflatable cover when the spa is not in use to reduce the frequency of water replacement.

The Bestway spa heater can stay outside during rainy days. Be sure that the socket and the PRCD are located in an covered area and the socket is plugged into a power outlet for outdoor use. If the outlet is not designed for outdoor use, it may cause serious damages to the spa heater or create a dangerous situation for the user. IMPORTANT: we don't suggest to connect the spa heater to the power source or to enter into the spa water when it is thundering or lightning.

When you set up the spa liner for the first time, the liner may seem to be smaller than the the leather cover. The inflatable PVC part is smaller because after filling it with water and after time, the PVC will expand. This design avoids the size of the liner increasing and breaking the leather cover. The same situation will occur when a new PVC inflatable liner has been purchased or replaced under warranty. New inflatable liner needs time to expand before it reaches the correct size. The rate at which the liner expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal and we have never had a liner that has not expanded to the correct size. IMPORTANT: to inflate the inflatable liner, use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.

This problem normally occurs when a new inflatable liner has been purchased or replaced under warranty. New inflatable liner needs time to expand before it reaches the correct size. The rate at which the liner expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal and we have never had a liner that has not expanded to the correct size. IMPORTANT: to inflate the inflatable liner, use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa. IMPORTANT: to inflate the inflatable liner use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.

The power saving function was created to optimize the usage of the Bestway spa. You can decide to start the heating system later in the day in order to have the desired temperature and enjoy the spa massage when you need it, instead of keeping the heating function on all the time and wasting energy. Example: if you need your spa at 40°C (104ºF) tomorrow evening, you would just follow these steps: First step: open the filtration system and after one minute you should see the real water temperature (e.g. 18℃). Second step: if the set temperature is 40℃ (104ºF), the difference between actual temperature and set temperature is 22℃ (71ºF). Since the temperature increase per hour is 2℃ (35ºF), you need to start heating the water 11 hours before using it. If is 6 PM and you want to use the spa tomorrow evening at 6 PM, this means the spa heater has to start heating at 7 AM, so set the waiting time to 13 hours and heating time to 11 hours. In this case, the power saving function saves more than 13 hours of power (more than 26KW) because without this function you would have been forced to start the spa in the evening and waste a lot of energy and money.

This is usually caused by the liner being damp when put away for the winter. Mold can be cleaned using a diluted liquid soap or the Clearwater Scale and Stain Remover. This product will not harm the liner in any way. IMPORTANT: before winterizing your spa and inflatable lid, leave it deflated in the sun for half a day and store in dry place. This will prevent the growth of the mildew on the surface during the winter.

Remove the filter housing inside the spa following these steps: First step: switch off all of the functions. Second step: using two hands, unscrew the filter housing from inside the spa pool. IMPORTANT: remove quickly from the pool and open it far from the spa to avoid debris back into the water.

The upper debris screen is removable. The lower debris screen, where the filter set is connected, is not removable.

We don't suggest setting up the spa on a heated floor. This will create a problem and reduce the lifespan of the PVC, since the PVC expands when it comes in contact with hot surfaces. This will also reduce the performance and lifespan of the internal components of the spa heater.

In order to reduce power consumption, we don't suggest operating the spa 24 hours for 7 days. For the correct performance of the filtration system, 8 hours a day is more than enough and with the correct chemical maintenance, it will keep the water clean for a long time. IMPORTANT: the heaters produced before 2020 have the hibernation function which, after 72 hours will automatically stop all functions, and the display will show END. To reactivate the normal function of the spa heater, it is enough to push any button on the control panel.

At this moment, Bestway's spa heater doesn't have an automatic power saving system. When the power saving function ends, it must be set up again if you would like to use it again.

Bestway's spa heater has a power saving function and a 30 minute "auto shut-off" for the massage system. To restart the massage function, push the massage button again. IMPORTANT: the control panel will lock after five minutes without operation. Push the lock/unlock button to restart normal operation of the control panel.

After 72 hours of filtration, the pump will hibernate and flash “End” with the current water temperature. When the pump is hibernating, both the heating and the water filter functions are disabled. To reactivate the pump, press the lock/unlock button for 3 seconds.

The reset button is located on the side of Bestway spa heater.

To attach or detach the spa heater from the PVC liner, you'll need to inflate the liner to the correct pressure and place the spa heater in front of the spa in correspondence with the two or three connection points. Screw the gears to fix the spa heater to the liner and unscrew it when you need to remove the spa heater from the liner. IMPORTANT: 1. Maybe the connection point is not perfectly aligned. You can move the PVC material a little bit in order to tighten the gear. 2. Before detaching the spa heater from the liner, be sure that the stopper caps are in position to avoid water flowing out from the spa. 3. The sealing of the stopper caps are not perfect and some water can flow out. This is normal, and the spa heater and the PVC liner must be together at all times. The products are not designed to work separately.

If your spa is equipped with the drain pipe, to drain the water, connect the garden hose to the drain pipe located on the bottom of the spa liner. Open the cap on the bottom of the pool and the water will flow out.

If your spa is equipped with the drain pipe, follow these steps: 1. Power off the pump 2. Disconnect the pump and the spa pool, and let the water flow out from the 2 pipes or use the hose adaptor to connect the garden hose to drain the water. 3. When water level becomes very low, open the plug on the bottom of the liner and let water drain from the bottom valve.

After detaching the pump from the liner and draining all water, be sure to completely dry the liner. For a faster and more complete deflation, please follow these steps: First step: screw the new deflation valve to the air outlet of the spa. The air outlet is the biggest gear on the spa. Second step: screw the inflation hose to the deflation valve. Third step: connect the inflation hose to the spa. Fourth step: start the massage function. The deflation system will suck all of the air in the spa out. Fifth step: when the spa is completely deflated, stop the massage function on the spa and your spa is ready to store taking up minimum space. IMPORTANT: the deflation function needs approximately 4 to 5 minutes to completely deflate the spa.

Bestway's spas are produced with different material: PVC, Duraplus, and drop stitch material. The procedures to repair the materials are different. Follow the instructions on the instruction manual or the back of the provided repair patch.

As per the international standards, the water without correct chemical performance should be changed about every 3 days. The advice is for safety reasons: if the customer performs the correct chemical treatment and the correct filtration time, the water can be used for long time. It depends on the frequency of use. IMPORTANT: cover the pool liner with the cover and take a shower before using the products. Those will keep the water cleaner longer.

If the massage function is activated and the massage doesn't work properly, follow these instructions: 1.Stop the function and wait two to three hours during the cold time of the day. 2.Then, push the massage button again to restart the massage system. The pump is equipped with a protection that will cut the power to the blower in case the temperature reaches critical level in order to save the motor. This generally happens if the pump is exposed directly to sunlight. IMPORTANT: the massage function has a 30 minute auto shut-off feature to save power. To restart the function, push the button again.

One characteristic of PVC is that it changes shape, which is normal. You can elevate the pump with wood or another type of insulated material to bring the pump’s adapters level with the spa’s adapters.

To create the correct maintenance procedures for your water, follow these instructions: 1. Increase the filtration time. 2. Check the filter cartridge every day and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one. 3. The filter pump alone cannot eliminate all the bacteria in the water. The most important part to keeping the water clean is keeping the correct chemical balance. Check with your checmical dealer to get the correct quantity and type of chemicals to have the correct water maintenace.

The electrolytic cell needs periodic manual cleaning due to existing minerals in the water, which may result in scale accumulation on the titanium plates. To extend the life and performance of the electrolytic cell, it is recommended to inspect the electrolytic cell every month and clean it if necessary as outlined below: First step: unplug the spa from the power outlet before operating on the electrolytic cell. Second step: remove the filter set and install the stopper inside the spa to prevent water from flowing when disassembling the chlorinator. Third step: unscrew the three screws on the chlorinator's transparent cover located on the side of the spa pump. Disconnect the cable that you find back from the transparent cover, and use the provided wrench to open the gear that looks at the electrolytic cell. When the gear is removed, pull out the electrolytic cell. IMPORTANT: due to the water, pulling out the electroliyic cell may be a little hard. Don't worry and pull out using more strength. Don't use any tools to avoid damaging the plastic part or the gasket. Fourth step: once it's out, take a visual inspection of the electrolytic cell to see if there are any scales (light colored crusty or flaky deposits) on the titanium plates. If there are no scales, reinstall the electrolytic cell inside the housing. IMPORTANT: the electrolytic cell has a pin, and there is only one position to put it back into the housing. Fifth step: if scales were found on the titanium plates, try to flush them out with a high-pressure garden hose. Do not use any metal tools because this will scratch the coating off the plates. If the scale on the plates cannot be removed, prepare a solution of 50% water and 50% table vinegar and submerge the electrolytic cell for 3-4 hours. IMPORTANT: eliminate residual scale or vinegar. For more information see the below video and the technical file.

To remove the electrolytic cell from the Bestway spa heater, please follow these steps: First step: unplug the spa from the power outlet before operating on the electrolytic cell. Second step: Remove the filter set and install the stopper inside the spa to prevent water from flowing when disassembling the chlorinator. Third step: unscrew the three screws on the chlorinator's transparent cover located on the side of the spa pump. Disconnect the cable that you find back from the transparent cover, and use the provided wrench to open the gear that looks at the electrolytic cell. When the gear is removed, pull out the electrolytic cell. IMPORTANT: due to the water, pulling out the electroliyic cell may be a little hard. Don't worry and pull out using more strength. Don't use any tools to avoid damaging the plastic part or the gasket.

The water from the pool flows through the strainer, up through the control valve, down through the sand, up through the collector hub in the center and out through the control valve back to the pool. Dirt and debris from the pool water are trapped in the sand and clean water is returned into the pool.

No. Playground sand, beach sand and other similar sands contain impurities and their grain size is not uniform.

The recommended size of sand for Bestway Flowclear Sand Filter is from 0.45 mm to 0.85 mm. The most common type is Silica #20, which is available from pool suppliers and many mass merchandisers. Using the incorrect size of sand will cause the system to malfunction and void its warranty.

1. The sand is too thin and can pass through the skimmer. Please make sure that you are using the recommended size of sand: 0.45 mm to 0.85 mm. 2. The quality of the sand is not suitable to be used with the filtration system of the swimming pool. 3. The skimmer is damaged. 4. The rinsing was not long enough after the backwash. Please consult the owner's manual to perform the correct operations.

You will only need a screwdriver to assemble the sand filter.

Yes, you can. But we suggest to not use the pump when it is thundering or lightning.

The filter pump/sand filter is designed to be positioned on the ground. If the filter pump/sand filter is positioned at (or above) the water level, the motor will work without water. This will cause the filter pump/sand filter to be damaged.

Under normal operating conditions, sand should be changed in residential filters every 4 to 5 years. In areas with high air contaminants such as dust, leaves or any condition that requires frequent backwashing, the sand may need to be changed every 2 to 3 years.

To read the working pressure of the sand filter, the water goes through the pressure gauge. The condensation is created on the external surface of the pressure gauge due to the difference between the temperature of the water in the pool and the external temperature. Thanks to the high quality of the pressure gauge, the condensation doesn't influence the normal operation of the sand filter.

Please follow these steps to replace the sand: First step: switch off the sand filter and unplug the socket from the power outlet. Second step: put the stopper inside the pool to close the valve. If the pool has connection valves, close them. Third step: disconnect the hoses that connect the sand filter to the pool. This will make it easier to remove the sand. Fourth step: open the drain valve on the bottom of the sand filter to drain all residual water into the sand filter body. To speed up the operation, position the control valve between two functions. Fifth step: open the metal ring in the middle of the tank body and open the upper part of the tank. Sixth step: take out all old sand from the tank and rinse the bottom part with a garden hose to be sure it is clean. Seventh step: fill the bottom part with the new sand until it reaches the mark between low and high marked on the hub. IMPORTANT: cover the hole on the top of the hub to avoid the sand going inside, and add the sand gently to avoid damaging the debris screen at the bottom of the tank. Eighth step: position the top part back in place, and tighten the metal ring to close the tank. IMPORTANT: when performing this operation, please be sure that the O-ring is in the correct position and completely clean from the sand. Ninth step: close the drain valve cap on the bottom part of the sand filter. Tenth step: position the control valve in the backwash position and connect the sand filter to the pool. IMPORTANT: every time you change the sand in the sand filter, before using with the pool, you must perform the backwash function for 5 minutes and the rinse function for 2 minutes. This important operation will clean the new sand and stop dirty sand from flowing into the pool on the first use.

Bestway's Flowclear sand filter is equipped with a pressure gauge that shows the working pressure. If it reaches the red level, it means that the sand is full of debris, and the backwash function must be performed for 5 minutes. After that, rinse for 2 minutes. Important: backwash and rinse functions reduce the quantity of water in your pool, so remember to refill the water to have the correct level of water inside the pool.

The timer cannot be used if the sand filter is equipped with an external RCD or GFCI. The timer will compromize the functionality of the products. If the sand filter doesn't have an external PRCD or GFCI, you can use the timer. If you installed the sand filter together with a chlorinator or a pool heater, be sure the chlorinator has already finished the set cycle or switch off the pool heater before the sand filter.

Bestway Flowclear sand filters have 6 functions: 1. Filter: This function is used to filter pool water and should be positioned here 99% of the time. Water is pumped through the sand filter, where it is cleaned and returned to the pool. 2. Backwash: This function is used to clean the sand bed. Water is pumped down through the collector hub, upwards through the sand bed, and deposited out of Port D. 3. Rinse: This function is for initial startup, cleaning, and sand bed leveling after backwash. Water is pumped downwards through the sand bed, up through the collector hub and deposited out of Port D. 4. Drain: This function drains water from the pool. Another filter bypass setting, water is pumped and deposited out of Port D, instead of returning to the pool. 5. Circulate: This function circulates pool water bypassing the sand filter. Use this function if the filter is broken to collect debris in the debris screens. 6. Closed: This function stops water flowing between the sand filter and the pool.

If there is no flow between the pump and the pool follow these steps: 1. Be sure that the socket has power and the switch on the pump is in the on position. Put your hand on the pump to feel the vibration of the motor. 2. See if there is anything that blocking the hoses. 3. Check if the control valve is positioned on the filter function. 4. Perform the backwash and rinse functions. Open the cap on the Port D and be sure that water flows out with power. 5. If all of the above operations function and the problem still remains, it is the time to replace the sand.

If the pressure reading on the pressure gauge is over the maximum pressure mentioned in the user manual, it could be the time to clean the sand. Before cleaning the sand, check the following: - If there is anything blocking the hoses - If the connection valves are closed or partially closed - If there is any hole on the hoses - Turn off the sand filter and check if the pressure goes to 0 After having checked the above conditions, please follow the instructions on the manual to perform backwash and rinsing. If there is still a high-pressure reading, sand bed replacement is necessary.

Yes, the sand filter can work without the Ozonator. You have to place the timer on position 0.

Consult the Owner’s Manual section for the operating time table with Ozonator.

The timer on the sand filter has 9 different positions. Each position has different cycle. You can leave the sand filter connected to the power source, and the sand filter will operate automatically following the cycle you set: Position 4: working time 4 hours / waiting time 20 hours Position 6: Working time 6 hours / waiting time 18 hours Position 8: Working time 8 hours / waiting time 16 hours Position 10: Working time 10 hours / waiting time 14 hours Position 12: Working time 12 hours / witing time 12 hours Position 24: Working time 24 hours the below three positions are the automatic cycle, and it means that if you set one of these positions, the sand filter will continuously operate following the cycle. Position P4: Cycle working time 4 hours / waiting time 4 hours Position P6: Cycle working time 6 hours / waiting time 6 hours Position P8: Cycle working time 8 hours / waiting time 8 hours

First you have to check if the flow rate of your pump is suitable with the water quantity of the new pool, and then you have to make sure the hose connections are compatible.

We recommend to run the filter pump/sand filter minimum 8 hours every day; this is the necessary time to circulate the entire pool water. The increase of the operating hours depends on the quality of the water or how often the pool is used.

No, please do not use the swimming pool when the filtration system is operating.

Yes. There is no problem in using the pump when the pool is covered.

The most important function of a filter pump is the elimination of every sort of impurity from the water with the aid of a filter cartridge and chemical products for its sterilization.

On the packaging, you can find the capacity in cbm/hour of your filter pump.

The filter cartridges are available from your local pool supplier or in our Bestway Store

To ensure your pool water keeps clean, please check the filter cartridge one time a week, if required. In any case we recommend to change the filter cartridge every 2 weeks, depending on usage. However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.

The filter cartridge can be rinsed out with a garden hose and reused. However, if the filter cartridge remains soiled and discolored, then the filter cartridge should be replaced.

No, the filter pump can help to capture the particles suspended in the water, but to keep water clean, it is necessary to use chemical products to maintain the correct chemical balance of the water.

We invite you to follow the instructions on the owner’s manual provided with the filter pump. Please kindly note that it is necessary to accomplish an important operation in order to replace the filter cartridge without emptying the pool. Before removing the filter cap, put the blue plug in the pool valves to avoid water flowing out.

The filter cartridge can be cleaned in the dishwasher using temperatures under 30 ℃ and without using any detergent or degreasing. For safety reasons, since the dirty filter cartridge contains bacteria and other harmful substances, any other dish or kitchen item should not be washed together with the dirty cartridge. Be sure to sanitize the dishwasher before starting the normal operations.

To change the filter cartridge, follow the below steps: 1. Switch off and unplug the pump 2. Put the stopper plug inside the pool to close the valves. If the pool is equipped with connection valves, close them. 3. Remove the filter cap and replace the old filter cartridge with the new one. 4. Close the filter cap and take out the stopper plug from inside the pool. 5. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.

First step is that you have to put the stopper plug inside the pool to close the valves. If the pool is equipped with connection valves, close them. Second step: take out the filter cartridge from the filter housing. Third Step: rinse out with a garden hose and reuse. However, if the filter cartridge remains soiled and discolored, then it should be replaced. Fourth step: close the filter cap and take out the stopper plug from inside the pool. Fifth step: before starting the filter pump, open the purge valve to purge all residual air inside the filter pump. For more information, please see below technical video and file.

IMPORTANT: the timer cannot be used if the filter pump is equipped with an external RCD or GFCI. The timer will compromize the functionality of the products. If the filter pump doesn't have an external PRCD or GFCI, you can use the timer. If you installed the filter pump together with a chlorinator or a pool heater, be sure the chlorinator has already finished the set cycle or switch off the pool heater before the filter pump.

No, it is not necessary to use an additional filtration system if you installed the Flowclear Skimatic on the pool also. this filtration system has two functions integrated into one item:Skimmer Filter Pump

IMPORTANT: Please ensure the skimmer’s motor is unplugged before any maintenance begins. To perform the maintenance of the filter cartridge in Skimatic filter pump follow the below steps: 1. Unplug the pump. 2. Unscrew the top ring to take out the strainer and remove any debris. 3. Remove the pump from the pool. 4. Unscrew the cap using a crosshead screwdriver (not included) and remove the filter cartridge. 5. Rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.

The Bestway Flowclear Skimatic filter pump is suitable with all dimensions of frames of Bestway pools and with the inflatable ring of the Fast Set pool, thanks to the two sets of hooks included in the product set. IMPORTANT: the only structure in the Bestway pool range that is not compatible with the Skimatic Filter Pump is the steel wall Pool. IMPORTANT: when you buy this product, be sure that the flow rate of the Skimatic filter pump is compatible with the water quantity in your pool. See the enclosed table for your reference.

IMPORTANT: the adaptor necessary to connect the Flowclear Skimatic Pump may not be included in the set. If you need to connect the Skimatic Pump to the pool cleaner, ask your pool dealer to purchase the compatible adaptor. To connect the pool cleaner to the Flowclear Skimatic Pump follow these instructions: 1. Unplug the pump 2. Unscrew the top ring to take out the strainer 3. Insert the adaptor inside the case of the skimmer on the hole in the bottom 4. Connect the hose of the pool cleaner to the adaptor 5. Plug in the pump to start to operate the pool cleaner For more information check the attached video.

The purge air operation on the Flowclear filter pump has to be performed before the first start or after all maintenace operation of the pumps.

To perform the the air purge operation, follow these steps: First step: after connecting the hoses, remove the plug and install the debris screen or open the connection valves. Second step: open the purge valve located on the top cover. The air will flow out until the water flows out. Third step: close the purge valve tightly to avoid leakage. Fourth step: plug in the filter pump, and it is ready to work. IMPORTANT: this operation must be repeated every time you perform any maintance operation.

To create the correct maintenace procedures for your water, follow these instructions: 1. Increase filtration time. 2. Check the filter cartridge every day and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one. 3. The filter pump is not able to eliminate all bacterica in the water. The most important part to keeping the water clean is keeping the correct chemical balance in the water. Check with your checmical dealer to get the correct quantity and type of chemical to have the correct water maintenace.

After adding the salt, run the filter pump/sand filter for 24 hours to dissolve the salt completely. Brush the salt at the bottom of the pool to help dissolve the salt. Then start the chlorinator in accordance with the Operation Instructions section of the Owner’s Manual.

The compatible pump flow rate is between 700 gal(2650L) to 4000 gal(15141L).

If the chlorine level is too high, don’t use the pool until the chlorine level drops below 4ppm. To decrease the chlorine level follow the instructions below: 1. Unplug the chlorinator and then the filter pump/sand filter. 2. Drain approximately 20% of the water from your pool. 3. Refill until it reaches the correct level. 4. Run the filter pump/sand filter for 8 hours. 5. Test the chlorine level again with the Bestway test strips. 6. Repeat step 2 until the level of chlorine is between 2ppm and 4ppm.

Free Chlorine: 2.0 - 4.0ppm Combined Chlorine <4ppm pH 7.4 - 7.6 Total Alkalinity 80 - 120ppm Calcium Hardness 250 - 500ppm Stabilizer (Cyanuric Acid) 30 -50ppm

The Bestway Flowclear chlorinator has to be assembled after the filter pump or sand filter. For correct instructions, please follow the Owner's Manual.

The electrolytic cell needs periodic manual cleaning due to existing minerals in the water, which may result in scale accumulation on the titanium plates. To extend the life and performance of the electrolytic cell, it is recommended to inspect the electrolytic cell every month and clean it if necessary as outlined below: First step: unplug the spa from the power outlet before operating on the electrolytic cell. Second step: remove the filter set and install the stopper inside the spa to prevent water from flowing when disassembling the chlorinator. Third step: unscrew the three screws on the chlorinator's transparent cover located on the side of the spa pump. Disconnect the cable that you find back from the transparent cover, and use the provided wrench to open the gear that looks at the electrolytic cell. When the gear is removed, pull out the electrolytic cell. IMPORTANT: due to the water, pulling out the electroliyic cell may be a little hard. Don't worry and pull out using more strength. Don't use any tools to avoid damaging the plastic part or the gasket. Fourth step: once it's out, take a visual inspection of the electrolytic cell to see if there are any scales (light colored crusty or flaky deposits) on the titanium plates. If there are no scales, reinstall the electrolytic cell inside the housing. IMPORTANT: the electrolytic cell has a pin, and there is only one position to put it back into the housing. Fifth step: if scales were found on the titanium plates, try to flush them out with a high-pressure garden hose. Do not use any metal tools because this will scratch the coating off the plates. If the scale on the plates cannot be removed, prepare a solution of 50% water and 50% table vinegar and submerge the electrolytic cell for 3-4 hours. IMPORTANT: eliminate residual scale or vinegar. For more information see the below video and the technical file.

Adding a timer is not necessary. The Bestway Flowclear chlorinator has an integrated timer function that can cover all possible combinations of time from 2 to 24 hours.

To have the necessary quantity of chlorine in the water, follow these instructions: 1. Use the cover when the chlorinator is in use to avoid the evaporation of the chlorine. 2. Increase the operation time. 3. Check the electrolytic cell and clean if necessary. See the FAQ on how to clean the electrolytic cell in Bestway Flowclear chlorinator.

When the LED above the on/off button becomes red, this means that the chlorinator is in power saving mode. Press any button to view the status of the LED lights.

The Comfort Jet console has to be installed on the side with the two holes on the pool liner marked with the letters A and B following the steps in the instruction manual. See the below video for more information.

There is a mechanical switch on the top of the Comfort Jet console. When the switch is flat, the HydroJet fuction is not activated.

This is normal, especially if you switch off the filter pump. We always suggest switching off the HydroJet fuction before switching off the filter pump.

On the side of the HydroJet console, there is a small door. Inside, there is a knob. Rotate the knob clockwise to close the console and avoid water flowing out during maintanace of the filter pump. See the below video and technical instructions for more information.

If the HydroJet fuction doesn't work, follow these instructions: 1. Check that your filter pump is switched on and you already purged the air. For this operation, see the FAQ related to the filter pump. 2. Check if the control valve on the B port is open, and if the knob on the side of the HydroJet console is in the open position. 3. Be sure that the switch on the top of the HydroJet console is in the HydroJet position. 4. Be sure that the HydroJet nozzles are rotated clockwise with the maximum power.

When the HydroJet system is activated, the performace of the filtration system shouldn't change. You can have the water cleaned and enjoy the pleasure of the massage at the same time.

During the set up operation, the display time will flash. Press the time to decrease by 1 hour until you reach the desired time. Then, don’t push any buttons for 5 seconds, and the display will stop flashing and the set up operation is finished.

Set the time according to the flow rate of the pump and the capacity of the pool. The time should completely filter one cycle of the pool water.Gal. of water in your pool / pump system flow rate = minimum working time

After setting the running time, the pump will restart automatically at the same time the following day.IMPORTANT: If the pump powers off or the "Er" alarm appears during the working time or while in stand-by mode, the automatic mode will be reset and you will need to set the time again.

If the filter pump is unplugged during stand-by mode, the system will reset to the automatic mode, and the pump will not restart automatically the day after.

1.Make sure that the inlet and outlet of the pool are fully covered by water.2.Make sure the inlet and outlet valves are open.3.Purge the air from the pump. For instructions on how to purge the filter pump, check the related question.

The device can only be connected to one mobile phone at a time.

The output voltage and current of the USB charging port is DC 5V 1A.

The pump should not be operated for more than 5 minutes at a time. After each use of the main pump, the pump should cool down completely.

The pump should not be operated for more than 5 minutes at a time.

Download the app from the Apple Store/Google Play Store or scan the QR code in the manual.

This app supports Android 7.0 version and above or iOS 10.0 and above.

The device only supports distributing 2.4G network and does not support 5G network.

It is not recommended to use public Wi-Fi. Connecting to public Wi-Fi can cause problems when you input verification codes during log-in.

Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.

The distance depends on the range of the router. Check the strength of the Wi-Fi signal using your mobile phone to find the best place for your products.

The device can only be connected to one mobile phone at a time. If you need to connect to another mobile phone, please press and hold the "inflation" and "deflation" buttons for 3 seconds. When the indicator light flashes slowly, the device will clear the connection information of the previous mobile phone.

The pump is waiting to connect to the router.

The pump has connected to the router.

The pump lost Wi-Fi signal.

The pump light is damaged, or the Wi-Fi module is damaged.

1.The pump has been connected to the wrong frequency band.2.The pump location is too far from the router3.Set up the wrong Network Name.4.The Wi-Fi password used during connection is wrong.5.The strength of the Wi-Fi signal is not stable.6.There is an appliance near the pump or the router that is creating signal interference.7.Your phone is not connected to the Wi-Fi network during registration.

If spa is turned off, the remote control will not work. Insert the spa plug, reset the PRCD/GFCI, and then use the remote control.

The remote control is set to turn off after 20 seconds of no activity

The remote control is not designed to be used in the water. If it is accidentally submerged, remove it and dry it immediately.

You have to pair them again according to the following instructions:1.Connect the pump to a power source and press the reset button on the GFCI.2.Press the button on the control panel for 3 seconds. Then the indicator will start to flash, and the pump has entered the pairing mode.3.Press the button on the remote control for 3 seconds, and the LCD display on the remote control will show "PIR".After several seconds, it will display "PAS". The remote control is ready to use. NOTE: If the pairing operation did not finish within 20 seconds, it must be restarted.

2× CR2032

1.The pump did not pair with the remote control2.The pump is not plugged in, or the remote control is out of range3.The remote control battery is dead or not inserted correctly4.The remote control is damaged

Within 10 m (33 ft.).

If the remote control stops working, make sure the spa pump is turned on.

Download the app from the Apple Store/Google Play Store.

Bestway Pools are designed to be above ground. To assemble your purchased pool, you must follow the instructions in the owner's manual. Partially or totally burying the pool results in the penalty of loss of the warranty.

To find the leakage, please follow these steps: 1. Make sure that the SUP is fully inflated. 2. Prepare a mixure of liquid soap and water. 3. Start applying the mixure on the air valve. If there is leakage around the valve, check the video instructions that show how to tighten the air valve in case of leakage. If there is still leakage after tightening the air valve, please send the request to receive assistance. 4. Apply the mixure all over the SUP body. When you locate the leakage, please send the request to receive assistance.

Use the hot air of a hair dryer to aim at the bent area and follow these procedures: IMPORTANT: keep the hair dryer at least 30 cm away from the fin during the operation. IMPORTANT: never direct the hot air to the surface of the SUP. The PVC material can be damaged if exposed to high temperature. 1. Gently blow the hot air towards the fin until it gets soft and flexible. 2. Straighten it by hand. 3. Cool it with cold water. If it is not completely straightened, repeat the above operation until the fin becomes straight.

It is not possible to set up the temperature on the pool heater. It has the temperature set up as default at 40ºC (104ºF). It is enough to switch on the power button following the instructions on the manual, and the pool heater will start immediatly heating the water. The digital display is used to show the status and the alarms in case of a functionality problem.

The actual heating time may vary according to the pool’s water volume and environmental temperatures. Usually, if the pool has a large water volume or if environmental temperatures are low and the desired temperature is high, a longer heating time is required.

Follow the procedure below: 1. Check if the nozzles are all all opened. 2. The temperature of the motor is too high and the security system stopped the motor. Unplug the spa pump and wait two hours until it has cooled down. If after restarting the spa pump, the problem remains, visit the website www.bestwaycorp.com to get assistance.

E15 appears when the Wi-Fi module detects a trasmition problem. In order to verify the status of the module, follow these procedures: 1. Push any button to reset the alarm. 2. Push the Wi-Fi button for three seconds. If the alarm disappears, the problem is solved. If the alarm appears again, it means that the Wi-Fi module is broken. Submit the support form to get assistance or a replacement. If the Wi-Fi module is broken, you can used the spa in manual mode. Push any button in order to reset the E15 and enjoy the spa.

The salt can damage the internal component and the surface of the material if used in high percentage. The safe concentration of salt that can be used in the spa water is 1 ppm (1gr per liter of water). If the percentage of salt exceeds this concetration, the water must be changed in order to avoid damage to the internal mechanical part of the spa pump.

The foam could be caused by an incorrect chemical treatment of the water. It is recommended to use chemicals without the cover, deactivating the massage function and without people inside the spa.

After activating the hydromassage, the function will automaticly shut down anfter 60 minutes. To reactivate the function, push the lock/unlock button to activate the control panel and push the hydromassage button.

You can leave the spa in the sun, but be sure that you are using the cover when the spa is not in use. Using the spa cover to avoid damage to the top surface of the spa pool: The material of the spa liner is PVC, and inside the chamber, there is the air. In the sun, the PVC can become soft and increase the air pressure. This can cause deformation of the top ring. Using the top cover will avoid this situation. To inflate the spa, wait until the evening when the temperature is low. These simple operations will improve the life of your spa. Using the spa cover to improve the quality of the water: The spa cover prevents the water from being contaminated by the external dust.

It is not possible to set the automatic cycle to filtrate the water, as the filtration must be started manually. The filtration system can be activated from your mobile phone if your pump has the Wi-Fi function.

It is recommended to empty the spa. If this is not possible, we advise to carry out a chemical treatment of the water to avoid the formation of algae. In addition, we recommend using the cover to prevent leaves or other types of debris from collecting on the surface.

If the spa is outdoors and considering a distance of one meter from the pump, the level for filtering and heating is up to 60 dB, and the level for massage is up to 72 dB.

To guarantee constant air flow into the water park and ensure it is always inflated, it's necessary to keep the pump plugged in during the use.

To keep the product clean, wipe the inflatable body of the water park, using a dry cloth or a cloth dampened with a neutral, non-flammable, non-toxic cleaning and sanitizing solution or pure water. Never store the water park when wet, to avoid the formation of mildew. Be sure to dry the surface of the body of the water park after each use. Do not let water into the air-blower.

Yes, it is possible to use the water park without water. Our reccomendation is to use the water park with water; actually, this allows a soft and safe landing and reduces the risk of any skin burns from rubbing.

If the water becomes white, it is the chemical reaction between the chemical used and the quality of the water. Consult your chemical dealer to adjust the water condition.

There is a problem of communication between the temperature sensor and the electronic board. The alarm could not be reset. Please fill in the online form to receive assistance.

Follow the assemblying instructions in the user manual.

Apply the powder on the top rail sleeve, and let it evenly distribute.

To try to solve the problem or to identify the spa component which doesn't work properly, follow the below steps: 1. Check if the nozzles are all in open position and start the Hydrojet function. If the problem persists, follow the below steps: 2. Unplug the pump and detach it from the liner. 3. Plug the pump again, without attaching it to the liner, and activate the Hydrojet function. 4. Check if the air comes out from the pump connector.

1. Unplug the spa pump 2. Remove the filter set and apply the stoppers to prevent the water from flowing out 3. Detach the spa pump from the liner 4. Connect the inflation hose to add air in the liner

1. Switch off all functions 2. Remove the upper debris screen 3. Install the LED light

1. Get ready to clean with gloves and gentle detergent 2. Wet the parts that need to be cleaned with a hose 3. Pour an appropriate amount of gentle detergent on the gloves and carefully scrub the dirty parts 4. Rinse with water after cleaning

1. Insert the plug. 2. Press the "RESET" button, and the indicator light will turn on. 3. Press the "TEST" button, and the indicator light will turn off. 4. Press the "RESET" button, and the indicator light will turn on. 5. Press the "On/Off" button for 2 seconds, and your pump is ready to use.

To connect the swim fitness system to an in-ground pool, refer to the following steps: 1. Fix the base to the edge of the pool with the expansion screws. 2. Place the main body of the swim fitness system on the base, adjust the support plate, and fix it to the pool wall. 3. Adjust the upper and lower telescopic rods so that the water level of the swim fitness system is flush with the water surface. 4. Tighten the screw on the mian body to fix the body with the base, and use a screwdriver to lock the main body and base fixing screws. 5. Connect the power cord on the main body of the swim fitness system to the transformer and tighten the power cord fixing nut. Then plug into the power source to use.

To connect the swim fitness system to a rectangular pool, refer to the following steps: 1. Place the main body of the swim fitness system on the top rail of the pool, adjust the support plate, and fix it to the pool wall. 2. Tighten the screw on the main body to fix the body to the pool frame. 3. Adjust the upper and lower telescopic rods so that the water level of the swim fitness system is flush with the water surface. 4. Connect the power cord on the main body of the swim fitness system to the transformer and tighten the power cord fixing nut. Then plug into the power source to use

To remove the swim fitness system from an in-ground pool, refer to the following steps: 1. Turn off the swim fitness system, unplug from the power socket, and unplug the power cord of the main body from the transformer. 2. Adjust the support plate telescopic rod to the initial position to break contact with the pool wall. 3. Use a screwdriver to remove the fixing screws of the swim fitness system main body and base, and loosen the fixing screws on the main body. 4. Finally, remove the swim fitness system and base from the pool.

To remove the swim fitness system from a rectangular pool, refer to the following steps: 1. Turn off the swim fitness system, unplug from the power socket, and unplug the power cord of the main body from the transformer. 2. Adjust the support plate telescopic rod to the initial position to break contact with the pool wall. 3. Loosen the fixing screws on the main body. 4. Finally, remove the swim fitness system from the pool.

To use the swim fitness system, follow the below steps: 1. Press the start button in standby mode to enter free mode. Press the “+/-” button to increase or decrease the water flow speed. 2. Press and hold the distance mode button in any state to enter the distance mode setting interface, and the m/yd indicator will flash. Press the “+/-” button to increase or decrease the parameter. 3. Press and hold the calorie counter mode button in any state to enter the calorie consumption mode setting interface, and the calorie consumption mode button indicator will flash. Press the “+/-” button to increase or decrease the parameter. 4. Press and hold the timer mode button in any state to enter the timing mode setting interface, and the timing mode button indicator will flash. Press the “+/-” button to increase or decrease the parameter. 5. In all cases except the standby state, press the stop button to clear the current data and the machine will enter the standby state.

1. Put the stopper plug inside the pool to close the valves. 2. Remove the filter cap and replace the old filter cartridge with the new one. 3. Close the filter cap and take out the stopper plug from inside the pool. 4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.

1. Connect the hoses to port A and port B of the filter pump 2. Connect port A of the filter pump to port A of the pool, and connect port B of the filter pump to port B of the pool 3. Remove the stopper from the pool and replace it with a debris screen 4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump

1. Connect the 38mm hoses to port B and port A of the filter pump. Then connect the T-connector and 32mm hoses. 2. Connect the hose on port B of the filter pump to port B of the pool, and connect the hose on port A of the filter pump to port A of the pool. 3. Replace the stopper plugs with debris screen (or open the connection valves) to let water to flow. 4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.

1. Connect the hoses to the port B of the filter pump, then conncet to port B of pool. 2. Connect the hoses to the port A of the filter pump, then connect to port A of pool. 3. Open the connection valves to let water to flow. 4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.

1. Connect the hoses to port B of the pool, then connect the T-connect to the hoses. 2. Connect the hoses to port B and port A of the filter pump. 3. Connect the port A of filter pump to port A of the pool. 4. Open the connection valves to let water to flow. 5. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.

Inflation 1. Connect the pump hose to the hand pump. 2. Rotate the spool of the air valve counterclockwise to close the air valve, and connect the pump hose to the air valve. 3. Move the hand pump handle up and down to inflate the SUP until the barometer on the pump rises to 15 psi. 4. Remove the pump hose from the air valve and close the air valve cap. Deflation Rotate the spool of the air valve clockwise to open air valve, and the SUP will automatically deflate. Watch the attached video for detailed information.

For pool cleaner: 1. Assemble the pool cleaner, and assemble hose adptor to the end of the hose. 2. Immerse the hose of the cleaner into the water to exhaust the air in the hose. 3. Remove the stopper of the pool and connect the hose adaptor to port B of the pool. 4. Before starting the pump, open the strainer cover to purge all residual air inside the sand filter pump. For pool skimmer: 1. Connect the hose to the adaptor. 2. Assemble the pool skimmer. 3. Connect another end of hose to the bottom of skimmer. 4. Fix the skimmer to the frame of pool, adjust the skimmer body into the water with 5-10cm depth from water surface. 5. Insert the skimmer adaptor to the port B of pool. 6. Before starting the pump, open the cover to purge all residual air inside the pump.

The backrests are fixed with the buckles, and they can be removed. The lounges are welded on the bottom of the spa and cannot be removed.

Before activating the heating function, you have to set the temperature. When the heating system is activated, the heating button and the filtration button will turn red. The filtration system starts, and the heating system starts heating the water. When it reaches the set temperature, the heating system stops heating, and the indicator light turns from red to green. When the water temperature is approximately 2 degrees lower than the set temperature, the heating system will start heating again, and the indicator light will become red again. If the filtration function is turned off, the heating system will stop. If the heating function is turned off, the filtration fuction will continue to work.

On the market we have two version of spas. The version produced before 2018 has the hybernation system. It will stop automatically if any function is activated and there is no activity on the control panel for 72 hours. The message END will appear on the display of the control panel. In order to cancel the END message, push any button on the control panel. In the second version, Моproduced after 2018, the hybernation system has been cancelled.

We don't recommend installing the water park on a terrace. The combination of the water weight and the users can cause damage to the terrance. The best and safest position is the ground floor.

The bouncer can be used indoors. You must respect the safety instructions: - The product set up location should have a minimum distance of 5.9 ft. (180 cm) from any freestanding structures or obstructions. - We recommend adding soft cushions such as rubber, foam or carpet under the product. - The noise of the motor is amplified when used indoors, and this can create inconveniences. It is not necessary to use stakes indoors. The product is stable during the usage, and there is no risk of being lifted by light winds.

We don't suggest using the water pump to create a recycling system of the water. The recycling system would be activated when the water park is used by children. This condition is not safe.

It can be located by using a mixture of liquid soap and water. Before checking the position of the air leak, please make sure that the spa inflatable cover is fully inflated. As a first step, we recommend checking the seal the inflation valve, then apply the soapy mixture to the whole inflatable cover. While doing so, you will see bubbles where there is an air leak.

On the bottom of the spa liner the drain pipe is welded to the drain valve. If there is the leakage in corrispondence of the welding area, between the drain valve and the drain pipe, fill in the online support form to receive assistance. If there is the leakage at the end of the drain pipe,to solve the problem, be sure that the cap inside the liner and the one of the drain pipe are closed.

During the working time, the pump and the liner must be always connected. When detaching the pump for maintenance, some water will flow out from the massage pipe. To stop this leakage, put the designed cap on the pipe (included in the package).

To activate the two level massage regulation, follow the instructions below: 1.Push once for the full power massage 2.Push again to stop 3.Push again for lower power massage 4.Push again to shut off. When inflating the spa liner, make sure that the massage function is running at full power.

Water drops inside the inflatable cover come from the humidity in the air when inflating it. Since the water inside the pool is hot and the environment temperature is lower, the humidity of the air inside the inflatable cover will create water drops.

1. Reverse the pump on the side of the connection, in order to eliminate all water inside 2. Attach the inflation hose to the Spa Pump 3. Plug into a wall socket and activate the PRCD/RCD/GFCI 4. Hold the on/off button for three seconds to activate the control panel 5. Insert the inflation hose in one of the water pipes (for the correct pipe, watch the related troubleshooting video) 6. Activate the massage function for 2 minutes (increase the time if necessary)

Watch the video for detailed information.

"If the device shows error E2, it is necessary to reduce the salt concentration: drain about 20% of the pool water, and then refill with clean water. Wait 1 hour and if the error still remains, repeat the operation until the E2 error disappears."

If the device shows error E1, it is necessary to increase the salt concentration. Follow the below suggestions: -Add salt. Please refer to "Pool Salt Table" in the user manual. -Make sure that the electrolytic cell is clean; in case it's dirty, remove it and clean it.

"The (ICON) has 2 functions: lock/unlock and timer setting. -Press and hold for 3s this button to unlock. -Press quickly to adjust the working time. While setting the time, the display will show the set time. It's possible to set up the timer from 1 to 10 hours."

"At the end of the cycle, the display shows ""00"". At this time, the chlorinator will automatically enter the standby mode. The day after, approximately at the same time, it will automatically run again. If you unplug the Chlorinator, connect the plug the next day, and press the power button, the chlorinator will work according to the working hours set the previous day."

"In order to guarantee the best performance of the product, clean the electrolytic cell. We recommend opening and checking the electrolytic cell every month. Follow the below steps: -Unplug the Chlorinator. -Put the stopper plug/close the connection valve to stop the water flow. -Unscrew the 2 gears positioned on the top of the electrolytic cell. -Disconnect the plug on the top of the electrolytic cell. -Pull the electrolytic cell out. -Clean the electrolytic cell using a solution of 50% water/50% vinegar, or check with your pool dealer the suitable chemical product Be sure to avoid chemical product that can damage the Titanium plate."

The Chlorinator must be installed at the last position of the water circulation system, down the direction of the water flow.

"The Chlorinator is compatible with: -Pools up to 26,498 L (7,000 gal.) -Filtration systems with flow rate from 1,249 L (330 gal.)"

Only use sodium chloride (NaCl) salt with a purity of at least 99.8% to fully dissolve it.

"The chlorine level in the water depends on different factors, as water temperature, frequency of usage and water quality. Follow the below suggestions: -Increase the running time of the Chlorinator every day. For details, please refer to ""Operation Instructions"" in the user manual -Adjust the salt concentration by referring to the ""Pool Salt Table"" in the user manual -Check the electrolytic cell through the transparent pipe; if necessary, clean it. Please refer to ""Maintenance"" in the user manual -To optimize the performance, it's recommended to use the pool cover when the Chlorinator is operating"

At the end of the cycle, the display shows "00". At this time, the chlorinator will automatically enter the standby mode.

When the lights go out, the working time is reset so, the pump will restart the set working time when the on button is pushed.

Use the temperature adjustment buttons (ICON): Press the arrows on the control panel, to adjust the desired water temperature. The temperature adjustment range is 15°C-40°C (59°F-104°F).

The Pool Heater must be located 2m (6.56'') away from the pool and 1m away from any objects. The Pool Heater must be installed before the Chlorinator (if any).

The power consumption of the Pool Heater is 0,92KW when the ambient temperature is 26°C (79°F)

The Pool Heater is compatible with pools up to 30,000 L (7,925 gal.) in water capacity.

The Pool Heater is compatible with filter pumps or sand filter pumps with flow rates of 2,006 L/h (530 gal./h) and above.

It depends on several factors: the air temperature, the water initial temperature, the selected temperature and the pool's water capacity. The heating rate is of 1°C to 3°C (34°F to 37.4°F) / 24 hours. We strongly suggest to put the cover on your pool when the Pool Heater is working. For an exact reference please check the Heating Rate Table in the user's manual.

No, when you take a bath or swim, the Pool Heater must be off. This device needs the support of the filtration system; the filtration system must be off when the pool is in use.

The water temperature sensor doesn’t work properly.